How do I register to your site?
Registration to the site is quick and easy , when you're in the process of placing an order you will be asked to register . Fill in all fields with your information and proceed with the shipment of the order .
What advantages do I have if I register?
By registering on the website you will have many advantages. You can access the private area where you can check the status of your orders. You can change your personal information. You can change your password.
How can I do if I forget my password ?
If you have forgotten your password, click on LOGIN OR REGISTER, inside you will find a link ' Forgot your password '. Enter the information requested will be provided . The system will automatically send you your password by email.
Can I change my password?
It is possible to change both the password and the registration data . Simply log to your user area, inside you'll find the link password change or modify personal data.
How much are the shipping costs ?
For all orders in Italy, shipping costs are € 4,00, while they are free for orders over € 49.00 .
For overseas orders the shipping cost varies depending on the country of destination.
If you buy multiple items in the same order shipping charges remain unchanged.
How long is the delivery ?
The shipment of goods , our warehouse is usually done the day after the receipt of the order or the same day just in case the order is made before 12:00. Once shipped the goods , the delivery is made within 24 /48 hours in Italy with the exception of some remote areas . Delivery is by courier Bartolini . For overseas orders delivery is via TNT - BARTOLINI or SDA.
How is the delivery and what happens if the recipient is absent?
The times at which the courier delivery are at the discretion of the driver of the area and as he prefers to organize their deliveries today. If there was no one at home the courier is required to leave a notice of passage with a phone number to schedule a delivery , otherwise please get in touch with our call center or via email . The couriers are not required to call for an appointment except in exceptional cases , or if specifically requested by the branch.
Do you ship abroad?
Grandinetti Sport delivers all over the world via our couriers TNT - BARTOLINI and SDA, or in some cases with ITALIAN POST . N.B. For overseas orders is only accepted payment via Bank Transfer , Paypal and Credit Card.
What to do on receipt of the goods ordered ?
When the courier delivery is necessary to verify that the package is not damaged or wet and full of our personalized ribbon ( logo and website ) .
NB : Any disputes must be raised immediately to the carrier, in the absence of these, the product is considered delivered correctly . All documents contained in the pocket attached to the outside of the package must be retained.
What methods of payment do you accept?
For orders in Italy allowed the following methods of payment: By credit card VISA, VISA ELECTRON , MASTERCARD, AMERICAN EXPRESS, BANKPASS , GEST PAY.
The gaming payment by credit card is guaranteed by Banca Sella through a protocol with 128-bit SSL encryption . The levy amount, occurs only after the control order, billing and shipping of the latter.
Post Pay via card .
By Cash is cash on receipt of the goods directly to the courier who delivers .
Advance by bank transfer , payable to:
Grandinetti Sport snc
C/C N° 1617
IBAN : IT57E0311169121000000001617
In order to expedite shipping procedures , we invite you to send a copy of the bank transfer to our fax number : 0733 / 881 537
By postal order payable to:
Grandinetti Sport snc
Via Regina 15 Margherita
62016 Porto Potenza (MC)
Or, if you have a Post Office Account and have subscribed to the service BancoPosta online you can transfer money easily and fast by sending a money order online.
For orders with shipping abroad are allowed the following methods of payment:
By bank transfer to:
Grandinetti Sport snc
C/C N° 1617
IBAN : IT57E0311169121000000001617
Paypal address firstname.lastname@example.org
By Credit Card : VISA , VISA ELECTRON , AMERICAN EXPRESS, MASTERCARD
What are the risks by paying by credit card?
The risks are practically nil, the data concerning the credit card ( number and expiration date ) does not pass through our server but are sent directly to the need so encrypted SSL secure our bank " Banca Sella or PayPlug " .
RETURNS AND REFUNDS
What should I do to cancel the purchase ?
Grandinetti Sport recognizes the right of withdrawal as provided by law. The deadline to exercise this right is 14 days as required by law.
By that date , the customer is required to send a written and signed by registered mail, the internet department letterhead to :
c / o Grandinetti Sport snc
Via Regina Margherita 15
62018 Porto Potenza (MC)
Receipt of this information , our refunds department will get in touch with the customer to agree on the procedures for reimbursement. This letter can also be sent by fax to 0733-881537 . Together with the letter the customer is required to send the goods available in appropriate packaging so as to ensure their integrity during transport. This packaging , as per the written notice must be sent within 14 days of receipt of goods purchased at the same address indicated above.
Within 14 days of receipt of LETTER / FAX and merchandise Grandinetti Sport snc make the transfer of credit for the exact amount the customer has paid for the purchase of merchandise excluding shipping costs
What should I do upon receipt of the goods ordered ? And ' possible to change it?
Grandinetti Sport snc allows you to change the purchased goods to the following conditions :
- The goods must not be broken / deteriorated and in any case must not have signs of wear caused by use .
- In case of material fitted with special packing ( envelope - box etc. . ), This package should be used to replace the goods.
- Must not be more than 5 days after the date of receipt of the goods.
If the goods corresponds with the regulations mentioned above , to make the change , please contact our Customer Services at 0733-688247 or by email at email@example.com , indicating the reference of your order and the items to be changed.
The shipping costs for exchange goods shall be borne by the customer.
How do I make a claim ?
Complaints can be made via the complaint form : click here to download (in PDF format - you must have Adobe Acrobat Reader installed click here to download) .
Once you have filled in and sent the claim form (via mail or fax to the address firstname.lastname@example.org no. 0733-881537 ) Grandinetti Sport snc will manage the complaint no later than 10 days after receipt of the above form and contact the customer .
Alternatively you can make a complaint by telephone by contacting our Customer Service.
The prices online are also available in the store?
Usually the prices online are lower than those in the store, some items instead keep the same price. On the occasion of promotional sales prices of the shop may be at the same level of on-line sales .
The prices on the website are inclusive of VAT ?
Yes, all prices on this website are inclusive of VAT .
How do I check my order status ?
If you are a registered user you can check the status of your orders from your user area , otherwise for non-registered users is the link ' Orders & Returns ' in the Support section of the footer , just enter the required information and you will be you will be informed about the status of his order.
What should I do if I receive multiple notifications purchase ?
If you receive more than one notification to purchase the pattern may be due to the fact that , in the process of sending the order, most times you have clicked on the confirmation button . In any case, please contact us immediately by email or phone to cancel unwanted orders .
What happens if the product ordered is out of stock ?
In the case of finished product or not available , Grandinetti Sport snc within two days of receiving your order contact you by phone or by email , informing the customer of any waiting more for finding desired items and / or propose to the customer one or more articles which, in terms of value for money are equivalent to those ordered .
If I can not make an order for technical problems , how can I order?
If you would like to place an order but have difficulties in forwarding the same to connection problems or server , you can still order what you want.
Send us an email or contact us by phone at email@example.com specifying code , size , quantity of items to be ordered , preferred form of payment , delivery address and telephone number. We will provide to process your order and confirm it by email or by phone .
You can cancel an order placed ?
Of course , if the order has not been paid , you can cancel it from your reserved area , otherwise , within a reasonable time by contacting customer support :
Toll Free Number : 800-198613
Fixed Number : 0733-688247
Fax Number : 0733-881537
Can I change an order once confirmed ?
It is possible to modify it.
Simply contact customer service or send us an email .
How can I look at what is in my cart ?
Click on the "shopping cart" on the top right of the navigation menu , you will see immediately the list of all the products that until now you have added to your basket .
The items in the sale online can I find them even in the store?
All items on sale in our online store are in the store . In any case, to be sure , please contact our customer service .
How can I find an article on grandinettisport.com ?
And ' possible to find an article on grandinettisport.com in the following ways :
- If you want to find exactly what you are looking for , use the search text box at the top in the center , inserting the term relating to the items you are looking for (eg " sports shoes ");
- If you want to select by brand , select a brand from the dropdown menu in the horizontal navigation bar ;
- If you want to choose by category ( man , woman, child , sports , accessories, bags ) , select one of the items proposed in the horizontal navigation bar ;
Can I perform an advanced search: by size , color, number , etc. .. ?
It is certainly down below the contact box you'll find a link to Advanced Search . Click on the link will open a page with all the details to be able to search at your leisure .
What is the mailing list ?
The mailing list is a record of your e-mail address in our database to enable us to send communications about offers, news and promotions in the form of NEWSLETTER within his inbox
How can I do to get your news ?
If you want to receive our news with all the latest news and exclusive offers, please enter your e-mail address in the box at the bottom of the website ' Your Email ' and click SUBSCRIBE.
How do I stop receiving your NEWSLETTER ?
If you are a registered user you can unsubscribe from your private area , if a user is not logged if there is a cancellation page newsletter.